frequently asked questions
How can I rent a scooter safely in Thailand? Read this FAQ to find out more.
Do you offer home delivery and pickup service?
Yes, we deliver scooters anywhere in Koh Samui and will pick them up at the end of the rental period. This service ensures convenience and ease for our customers. We can pick you up at the airport or seaport if required.
What documents do I need to rent a scooter?
You need a valid driver's license and, if you're a tourist, an international driving permit (IDP). Additionally, please provide your original passport for a photocopy and proof of your hotel reservation.
Do I really need an international driving permit (IDP) to rent a scooter?
Yes, an IDP is required for tourists. While the law is rarely enforced strictly, it's better to have it to avoid any potential issues with local police.
What is the minimum rental period?
We prefer rentals of at least three days to ensure our scooters are kept in excellent condition and to build trust with our long-term customers.
Are the scooters well-maintained?
Yes, all our scooters are like new and in excellent condition. We prioritize regular maintenance directly at our Honda and Yamaha dealership to ensure your safety and satisfaction.
Is insurance included with the rental?
Yes, basic insurance is included with all rentals. Additional insurance options are available for more comprehensive coverage..
What should I do if I have an accident or the scooter breaks down?
In case of an accident or breakdown, contact us immediately. We provide 24/7 roadside assistance and will help you with the necessary steps.
How do I make a reservation online?
Easy ! Visit our website, select your preferred scooter and rental period and fill in the required information. You will receive a confirmation email with the details of your reservation.
What payment methods do you accept?
We accept major credit cards, PayPal, Wise, Thai Scan Bank and cash payments. Online payments are processed securely.
Is there a deposit required when renting a scooter?
Yes, a refundable deposit is required for all rentals. The amount will be specified during the reservation process and will be returned when the scooter is returned in good condition.
What happens if I have an accident with the scooter?
In the event of an accident, we will go together to the authorized Honda/Yamaha dealership to assess the damages. The client only pays for the actual damages caused, ensuring a fair and transparent process.
Are helmets and safety gear provided with the rental?
Yes, we provide helmets and basic safety gear with every rental. We recommend wearing them at all times for your safety.
Can I extend my rental period?
Yes, you can extend your rental period if the scooter is available. Please contact us as soon as possible to make arrangements.
Is there a mileage limit on the scooters?
No, there is no mileage limit on our scooters. You are free to explore as much as you like.